AviationAI-assisted disruption recovery for a UK airline
A governed AI programme that helps operations teams re-plan crews and aircraft when the schedule breaks.
Read moreClient story · InsuranceSample story
Faster claims for a general insurer
Digital claim filing and automated triage that settle simple motor claims sooner.
Client challenge
Simple motor claims went through the same manual steps as complex ones, so customers waited longer than they needed to.
Solution
Digital claim filing and automated triage that route simple claims for fast settlement and complex ones to specialists.
Benefits
- Simple claims settled sooner
- Handlers free to focus on complex cases
- A clear reason recorded for each routing decision
How we worked
We designed the new journey with customers and claims handlers, tested the triage rules against past claims, and rolled out region by region.
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United Kingdom Office7 Bell Yard
London
WC2A 2JR
United Kingdom
London
WC2A 2JR
United Kingdom
020 3488 9934