Data and AI
Data platforms, analytics and AI programmes that move from pilot to production.
ExploreCustomer journey and loyalty
A smoother trip from booking to arrival
Booking, check-in and loyalty experiences that work across web, app and airport. Our aviation and travel teams combine knowledge of the sector with engineering, data and programme governance, so the change is delivered safely.
In aviation, every minute of disruption costs money and goodwill.
Highlights
GuideSampleA programme governance plan your auditors will acceptHow to set up plans, reviews and records that hold up under a process appraisal.
Client storySampleAI-assisted disruption recovery for a UK airlineA governed AI programme that helps operations teams re-plan crews and aircraft when the schedule breaks.ServiceData and AIData platforms, analytics and AI programmes that move from pilot to production.What we do: a smoother trip from booking to arrival
Booking and check-in
Web, app and airport journeys that are fast and consistent.
Disruption communication
Timely, personal updates and rebooking options when plans change.
Loyalty programmes
Programmes that reward customers and are simple to run.
Planning work on customer journey and loyalty? Talk to people who have delivered it before.
Get in touchContact us
Tell us about your plans for customer journey and loyalty, and the right team will get back to you.
United Kingdom Office7 Bell Yard
London
WC2A 2JR
United Kingdom
London
WC2A 2JR
United Kingdom
020 3488 9934
Featured services
Digital engineering
Product, platform and software engineering for systems that have to keep running.
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Customer experience
Customer journeys, digital channels and service operations designed around real customer needs.
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Programme management and governance
Programme management, PMO and delivery governance for complex, multi-team change.
ExploreGovernanceA programme governance plan your auditors will accept
How to set up plans, reviews and records that hold up under a process appraisal.
Data and AIDisruption recovery is a data problem
Why faster recovery depends on shared, current data more than on new tools.
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Where autonomous agents are already safe to deploy, and the controls that make them so.
AviationAI-assisted disruption recovery for a UK airline
A governed AI programme that helps operations teams re-plan crews and aircraft when the schedule breaks.
Read more
BankingAutomating regulatory reporting for a European bank
Moving monthly reports from spreadsheets to a tested, traceable data pipeline.
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RetailOne view of stock and orders for a consumer goods distributor
Connecting warehouse, order and delivery data so planners work from the same numbers.
Read moreOur partners for customer journey and loyalty
Partner logos to addMore aviation solutions
Aviation and travelOperations and disruption management
Tools that help controllers re-plan crews and aircraft quickly when schedules change.
Learn moreRevenue and commercial systems
Pricing, offer and order systems that support modern airline retailing.
Learn moreMaintenance and engineering
Digital maintenance records and planning that keep aircraft available.
Learn more