BSS and OSS modernisation

Modern support systems for modern networks

Billing, ordering and network support systems moved to modern, cloud-ready platforms. Our telecom and media teams combine knowledge of the sector with engineering, data and programme governance, so the change is delivered safely.

Operators compete on reliability, speed and experience.

Highlights

Point of viewSampleCloud costs are an architecture decisionWhy the biggest savings come from design choices made before the first workload moves.→Client storySampleA new self-service app for a telecom operatorAn app that lets customers change plans and fix common problems without calling.→ServiceCloudMigration, modernisation and cloud operations planned around cost, resilience and security.→

What we do: modern support systems for modern networks

Billing and charging

Convergent billing that supports new plans and bundles quickly.

Order management

Orders handled end to end across products and channels.

Cloud-ready OSS

Network support systems moved to modern, scalable platforms.

Planning work on BSS and OSS modernisation? Talk to people who have delivered it before.

Contact us

Tell us about your plans for BSS and OSS modernisation, and the right team will get back to you.

United Kingdom Office

7 Bell Yard
London
WC2A 2JR
United Kingdom

020 3488 9934

Featured services

Cloud

Migration, modernisation and cloud operations planned around cost, resilience and security.

Digital engineering

Product, platform and software engineering for systems that have to keep running.

Customer experience

Customer journeys, digital channels and service operations designed around real customer needs.

Data and AI

Data platforms, analytics and AI programmes that move from pilot to production.

Research and insights

Sample titlesAll insights

Cloud

Point of view

Cloud costs are an architecture decision

Why the biggest savings come from design choices made before the first workload moves.

Customer experience

Point of view

Why customers give up on self-service

The common reasons self-service fails, and the fixes that bring customers back.

Engineering

Point of view

Modernising core systems one piece at a time

A staged approach that reduces risk and shows value early.

Client stories

Sample storiesAll client stories

Telecom

A new self-service app for a telecom operator

An app that lets customers change plans and fix common problems without calling.

Aviation

AI-assisted disruption recovery for a UK airline

A governed AI programme that helps operations teams re-plan crews and aircraft when the schedule breaks.

Banking

Automating regulatory reporting for a European bank

Moving monthly reports from spreadsheets to a tested, traceable data pipeline.

Expert perspectives

Sample articlesAll expert perspectives

Oct 21, 2026Data and AI practice

Why most AI pilots never reach production

Oct 2, 2026Cloud practice

Five questions to ask before a cloud migration

Sep 15, 2026Quality engineering practice

What a good quality gate looks like

Meet our experts

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Solution lead, BSS and OSS modernisation

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Industry lead, Telecom

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Solutions architect

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Delivery lead

Our partners for BSS and OSS modernisation

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More telecom solutions

Telecom and media

Network automation

Automated provisioning and monitoring that reduce manual network work.

Digital customer channels

Apps and self-service that let customers buy, change and fix services themselves.

Content and streaming platforms

Media platforms that manage content workflows and large live audiences.